Telecaller-Outbound Sales
📍 Mumbai
💼 Experience: 0-3Yeras
- Engage with prospects to understand their pain points, clarify doubts, and provide tailored solutions to overcome hurdles in their loan application process to boost conversion and loan disbursements.
- Achieve and exceed daily call metrics: connected calls, average handling time, first call response time, issue resolution time, loan disbursal targets, call quality scores, etc.
- Uphold a customer-first approach by demonstrating empathy, patience, and active listening to deliver clear, accurate, and helpful guidance on the loan journey.
- Maintain consistent communication with customers, following up on unresolved issues to ensure timely and satisfactory resolutions.