Premium Relationship Manager (PCG)
📍 Mumbai
💼 Experience: Min 5 Years
- Behavioral Analytics & Insights: Analyze client behavior patterns to identify retention risks and opportunities.
- Strategic Client Engagement: Establish proactive communication with top clients and assigned franchises to enhance relationships.
- Stakeholder Collaboration: Coordinate with sales, operations, finance, and marketing teams to align retention efforts with overall business objectives.
- Issue Resolution & Risk Mitigation: Conduct client feedback assessments, identify concerns, and design strategies to improve satisfaction levels.
- Cross sell of multiple products
- Flexible to travel and meet impacted clients.